Before you make a complaint, please consider the following information about our service:
If you contact us to complain about a business or person you believe has breached consumer and/or competition law, we then consider your complaint according to our enforcement criteria. We receive thousands of complaints each year and do not respond to everyone who contacts us with a complaint. If we need more information we will be in touch with you.
Complaints about the Commerce Commission
If your complaint is about the Commission itself, the complaint will be read, logged and assigned to a manager to answer. The manager will make contact with you and may seek further information.
Submit using our form: Your Complaints give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer financial laws, enforce those laws judiciously, and educate and empower consumers to make informed financial decisions.